Shipping Policy 2024

At VortexBeam, our commitment is to provide exceptional service, ensuring the secure delivery of your packages. We offer multiple shipping options, each equipped with tracking numbers, allowing you to monitor your shipment's journey to your doorstep.

To track your order, follow these steps:

To track your order, follow these steps:
- Click here to open the tracking page.
- Copy either your: Tracking number / Or Order number & email address
- Click the Track Button.
- If you encounter difficulties finding your order tracking link, please contact our customer service team at support@vortexbeam.com.

We ship to most countries globally, opting for affordable shipping prices through priority mail international. Order processing takes 3-5 business days, and delivery can range from 15-30 business days, depending on your location. Please note that we may not process orders or deliver on Sundays, holidays, or during unforeseen circumstances beyond our control (Force Majeure Event), such as weather conditions and strikes affecting our courier partners.

In certain cases, a shipping method requiring a signature upon receipt may be chosen based on your order's total value.

It is the sole responsibility of the buyer to ensure that the shipping address provided at checkout is complete and accurate. VortexBeam will process and ship your order to the exact address entered at the time of purchase. Address Changes: Once an order is processed, no changes can be made to the shipping address. Incorrect or Incomplete Addresses: VortexBeam is not responsible for packages sent to incorrect, incomplete, or outdated addresses provided by the buyer.

All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss and title of such products shall pass to you upon our delivery to the end carriers. We reserve the right to make delivery of the goods in installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if VortexBeam fails to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments.

If you are unavailable to accept delivery on the second attempt, VortexBeam may, at its discretion, charge for additional shipping costs on a third attempt. Failure to take delivery may result in charges for the resend request, covering shipping, restocking, service, and repackaging costs. Undelivered packages may be destroyed or lost, and the responsibility lies with the buyer. VortexBeam is not liable for any losses or expenses incurred due to delivery delays.

Due to varying international customs processes, we are not responsible for customs duties and taxes applied to your order. Any fees imposed during or after shipping are your responsibility (tariffs, taxes, etc.). All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

For products damaged or lost during shipping, contact the shipment carrier to file a claim. Ensure you save all packaging materials and damaged goods before filing a claim.

VortexBeam is not liable for packages marked as "Delivered" to the provided address but later reported as lost or stolen. Buyers are responsible for contacting the transport courier or local authorities to resolve such issues. VortexBeam will not replace or refund orders shipped to the incorrect address or orders marked as delivered. By placing an order, you agree to these terms and accept full responsibility for providing a valid and accurate shipping address.

We offer Secured Shipping, covering losses, theft, or breakage without requiring reasons. In the event of a broken, lost, or stolen order or loss of tracking in transit, you are entitled to one replacement order. This offer does not apply if the tracking status indicates “Delivered”, "Unsuccessful delivery Attempt" , "Invalid Address", "Return to Sender".